At Schott Auction Gallery, we are committed to maintaining the trust and confidence of our customers and ensuring transparency in all auction-related information. Our fact-checking policy outlines the steps we take to verify the accuracy of the details presented for every item listed on our platform.
1. Source Verification
We ensure that all information provided about auction items is accurate by verifying details with credible sources. These sources may include:
- Official documentation provided by the consignor.
- Certificates of authenticity (COAs) and provenance records.
- Independent expert evaluations when necessary.
2. Expert Appraisals
For high-value or rare items, we employ the expertise of qualified appraisers and specialists in the relevant field. Their evaluation includes:
- Material verification.
- Historical context and significance.
- Condition and quality assessment.
3. Visual Inspection
Our team performs a thorough physical inspection of every item to ensure the accuracy of descriptions, including:
- Dimensions and weight.
- Visible wear, damage, or restoration.
- Markings, labels, or signatures.
4. Accuracy of Descriptions
We aim to provide precise and detailed descriptions for every auction listing. Each description undergoes a review process to confirm:
- The authenticity of stated claims.
- The accuracy of condition reports.
- Compatibility of photographs with the actual item.
5. Transparency with Customers
In cases where full verification of an item’s details cannot be conclusively established, we clearly disclose this information in the listing to maintain buyer trust.
6. Reporting Discrepancies
If a discrepancy is identified, we take immediate action to:
- Update the listing with corrected information.
- Notify potential bidders of significant changes.
7. Handling Disputes
Schott Auction Gallery has a clear process for handling disputes related to inaccurate item descriptions:
- Buyers may submit concerns with supporting documentation.
- Our team will re-evaluate the claim with independent experts.
- If inaccuracies are confirmed, we will work with both parties to reach a resolution, which may include refunds or returns.
8. Continuous Improvement
We regularly review and update our fact-checking practices to align with industry standards and customer expectations. Feedback from buyers and consignors helps us refine our processes to ensure the highest level of accuracy and reliability.
This fact-checking policy underscores Schott Auction Gallery’s dedication to providing a transparent and trustworthy auction experience. For any questions or further details, please contact us at schottauctiongallery@gmail.com.